Your Rights to Regret, Withdraw and Return
For your full reassurance, please note no trade has been completed until you have seen and approved the purchased item.
In the event of your dissatisfaction, you have the right to choose if you want another item or your money back.
For your purchases, a cancellation right applies for 14 days. During this period you have a right of withdrawal, which means that you have the opportunity to (without any obligation on your part and except shipping costs) send back the goods you received.
In that case, you will send back the goods undamaged and unused.
The fees are the same no matter how many items you have purchased. If it applies to a used item, contact us via the contact form.
In the event of a dispute, you can contact the Consumer Council or the local consumer office for assistance. Also, we recommend you first and fully read the section on your rights of return.
Time Limits for Returns or Exchanges
Should you regret a purchase or require a return or exchange, please report this via e-mail or return the item back to complete product packaging within 14 days of the day in which you receive the goods.
IMPORTANT: It is very important that you attach with it a documented explanation of the reason why you are returning the item.
The cancellation period is extended to 3 months if the return declaration document is not attached with the returned goods.
Conditions for Return
To return an item, the condition is that the item has not been in use and that it can be sold as new.
All labels must hang on and the original packaging must also be attached.
You can return an item without stating the reason, but you want to describe the return reason on the return form.
If you use your right of withdrawal and return the item(s) as a parcel or letter, you will need to pay for the return costs yourself. You are responsible for the transport risk, as well.
Steps for a Product Return
Fill in the return declaration document and write what you return. Once we have received the item(s) in non-damage condition, we will refund the amount you paid within 30 days.
Enter your bank or postal giro account number on the return form, and you will have the money quickly in your account. Otherwise, the money will be sent on a regular payment card.